Privacy Policy

Agrawal Technologies ("Agrawal Technologies", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, services, applications, and communication channels.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. About Us

For privacy-related questions or requests, you may contact us using the information above.

2. Information We Collect

A. Information You Provide

When you contact us, request a consultation, submit an enquiry, or use our services, we may collect:

• Full name
• Business/company name
• Email address
• Phone number
• Business address
• Job title or designation
• Information about your business requirements
• Messages, enquiries, and other information you voluntarily provide
• Information submitted through contact, enquiry, consultation, or registration forms

Please do not provide sensitive personal information unless it is specifically required and requested by us.

B. Automatically Collected Information

When you visit our website, certain technical information may automatically be collected, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• Approximate location derived from technical information
• Website usage and interaction information

This information helps us maintain security, understand website usage, and improve our services.

C. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website traffic
• Analyze website performance
• Improve user experience
• Support marketing and advertising activities, where applicable

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

3. How We Use Your Information

We may use collected information for legitimate business purposes, including:

• Responding to enquiries and requests
• Providing quotations and consultations
• Delivering and managing our services
• Communicating with customers and prospective customers
• Providing technical support
• Developing and improving our products and services
• Personalizing user experience
• Managing customer relationships
• Processing business transactions
• Sending service-related communications
• Sending promotional or marketing communications where permitted
• Detecting, preventing, and addressing fraud, abuse, security incidents, or technical problems
• Complying with applicable legal and regulatory requirements

4. WhatsApp, Messaging and Automation Services

Agrawal Technologies may provide WhatsApp API, messaging, CRM, AI automation, workflow automation, and other communication-related services.

Where these services are used, information such as phone numbers, names, messages, customer enquiries, conversation history, and related business data may be processed on behalf of our customers.

Our customers are responsible for ensuring that they have the necessary rights, permissions, notices, and lawful basis to collect and process information belonging to their customers or users.

Where third-party communication platforms are involved, their respective privacy policies and terms may also apply.

5. How We Share Information

We do not sell or rent your personal information.

We may share information with trusted third parties when reasonably necessary to provide, operate, secure, or improve our services, including:

• Hosting and cloud service providers
• Database and infrastructure providers
• Payment service providers
• Communication and messaging providers
• Analytics and monitoring providers
• CRM and business software providers
• Professional advisers
• IT and security service providers
• Government authorities or law-enforcement agencies where legally required

Third-party service providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

6. Third-Party Services

Our website or services may contain integrations, links, APIs, or services provided by third parties.

Examples may include:

• WhatsApp / Meta services
• Google services
• Payment gateways
• Cloud hosting platforms
• Analytics services
• CRM platforms
• Email providers
• Social media platforms

These third parties may have their own privacy policies and terms. We recommend reviewing their privacy policies before providing information through their services.

Agrawal Technologies is not responsible for the privacy practices of independent third-party websites or services.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Depending on the service, security measures may include:

• Access controls
• Authentication mechanisms
• Encryption where appropriate
• Secure hosting infrastructure
• Monitoring and logging
• Regular software and security updates
• Restricted access to personal information

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing requested services
• Maintaining business and customer records
• Resolving disputes
• Enforcing agreements
• Meeting legal, tax, accounting, and regulatory requirements
• Maintaining security and preventing abuse

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

9. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed
• Opt out of certain marketing communications
• Raise a complaint regarding our handling of personal information

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. Marketing Communications

If you provide your contact details, we may contact you regarding our services, offers, products, updates, or business opportunities where permitted by applicable law.

You can request that we stop sending promotional communications at any time by:

• Using an available unsubscribe option
• Contacting us directly
• Following the instructions included in the communication

Service-related communications may continue where necessary to provide services or fulfill contractual or legal obligations.

11. Children's Privacy

Our website and services are primarily intended for businesses and general audiences.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

12. International Data Transfers

Depending on the technologies and service providers used, personal information may be processed or stored on servers located outside your state or country.

Where information is transferred across jurisdictions, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection laws and appropriate safeguards.

13. Data Breaches and Security Incidents

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and report the incident as required.

Where legally required, affected individuals or relevant authorities may be notified.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes in technology
• Changes in applicable laws or regulations
• Changes to our privacy practices

When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to periodically review this Privacy Policy.

15. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:

Privacy Requests

For privacy-related requests, please include sufficient information to help us identify your request and verify your identity where necessary. We will review and respond to legitimate requests within the period required by applicable law.

16. Governing Law

This Privacy Policy shall be interpreted and applied in accordance with the applicable laws of India, including applicable data protection and privacy legislation.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the appropriate courts in Udaipur, Rajasthan, India, unless otherwise required by applicable law.